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Live Webcast

When Your Client Goes from "Nice" to "Nasty"


Faculty:
Jay Carter
Duration:
7 Hours 30 Minutes
Product Code:
VLW020686
Brochure Code:
15897
Media Type:
Live Webcast
Access:
Access for 90 day(s) after program date.

Dates


Description

Don't Lose “It”

At times we all lose it. What is the it? The it is: Our executive functions and ability to see the big picture, communication filter, insight, foresight, and hindsight. Research reveals that brain activity diminishes in the prefrontal lobe (executive function area) in situations such as substance abuse, depression, or triggered PTSD. A person who feels hurt, betrayed, or degraded by difficult people has likely experienced losing “it”. The same happens in therapy. Avoiding explosions, clamming-up, buttons, and tangents leaves more time for productivity and understanding with clients.

This seminar is about dealing with difficult people, predominately cross-referenced to the major mental health issues. Anger management techniques are blended with each issue discussed to diffuse, redirect, or lead to catharsis, depending on the appropriate context. A good understanding of the conflicts/triggers will result in a smoother transition in communication for the client, family, significant other, and therapist.

 


Course Content

DIFFICULT CHARACTERISTICS SPECIFIC TO EACH MENTAL HEALTH ISSUE

  1. Depending the Mental Health issue, a client may appear:
    • Rude
    • Judgmental
    • Intimidating
    • Procrastinating
    • Sarcastic
    • Insinuating
    • Loud
    • Un-empathetic/lack of understanding
    • Shaming
  2. Clients can frustrate with:
    • Generalizations
    • Double-binds
    • Gossip
    • Ignoring
    • Button pushing
    • Vengefulness

 

THERAPEUTIC RESPONSES AND ANGER MANAGEMENT

  • Spot the difference between a mental health issue and nastiness
  • Manic vs. disrespectful
  • Inability to use tact vs. rude
  • Inability to understand vs. "doesn't listen"
  • Lack of executive functions vs. rigidity
  • Inability to see themselves vs. embarrassing
  • Trauma trigger vs. objective awareness

•          Losing "it"

  • Taking it personally
  • Setting aside your own buttons/triggers

 

EXECUTIVE FUNCTIONS (EF)

  • Insight
  • Foresight
  • Hindsight
  • Ability to see the big picture (context)
  • Empathy
  • Ability to see yourself (vision)
  • Ability to envision consequences
  • Case Video

RECOGNIZING DIAGNOSES AND TRIGGERS

  • Bipolar Disorder
  • ADHD
  • Anxiety & Depression
  • Substance Abuse
  • PTSD

 

EVIDENCE-BASED THERAPIES

  • Psychosocial Treatments
  • Behavioral Approaches
  • Family-focused treatment
  • Interpersonal social rhythm therapy
  • DBT
  • Helpful Natural Supplements

 

TOOLS AND TAKEAWAYS

  • Mental health issues specific to communication and therapy
  • Anger Management specific to these issues
  • Techniques to avoid “losing it”
  • In depth understanding of specific dynamics
  • Developing an “intuition” for EF (or lack of)

Credits



Faculty

Jay Carter Related seminars and products

PsyD, FPPR (Cand.), DABPS


JAY CARTER, PsyD, FPPR (Cand.), DABPS, is a licensed clinical psychologist, a Diplomate Candidate in Psychopharmacology (FPPR cand.), and certified in Psychoactive Substance Abuse Disorders by the American Psychological Association Board of Governors. Dr. Carter has over 20 years of experience working with clientele that include high-risk children, prisoners, and substance abusers. He has testified in local, state, and federal court. Dr. Carter draws his insight from both professional and personal experience. Growing up with a mother who had bipolar disorder equipped Dr. Carter with a wealth of unique insight that has helped him to better understand executive functions and diversity of treatment for others dealing with dysfunction. To find information about Dr. Carter’s seminars, books, DVDs, and more, visit www.vyne.com.


Additional Info

Program Information

Access Period for Live Webcast For live CE credit, you must watch the live webcast in its entirety at its scheduled time. You will have access for 90 days after the program for review.
Webcast Schedule

Please note: There will be a lunch and two 15-minute breaks; one in the morning and one in the afternoon. Lunch and break times will be announced by the speaker and at their discretion.


Target Audience

Psychologists, Psychiatrists, Social Workers, Counselors, Marriage and Family Therapists, Alcoholism and Drug Abuse Counselors, Psychiatric Nurse Practitioners

Reviews

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs

We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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