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On Call: Triaging Mental Health Emergencies by Phone
- Faculty:
- Tim Webb, MAEd, LPC,
- Duration:
- 2 Hours
- Format:
- Audio and Video
- Copyright:
- Dec 31, 2015
- Product Code:
- ONL020412
- Brochure Code:
- ONLBCALL-1 (B)
- Media Type:
- Digital Seminar
- Access:
- Never expires.
Description
Help During Mental Health Emergencies Can Be a Phone Call Away
Mental health emergencies can happen at any time. At some point, most clinicians will be faced with suicidal, homicidal, psychotic, or withdrawing clients while on call. In this unique webinar, participants will learn to triage such emergencies by telephone, and in so doing will be able to provide powerful interventions and follow up.
Mr. Webb draws on his vast experience providing on-call and mobile crisis services to teach participants the skills necessary to work with clients telephonically. He offers proven techniques for overcoming the unique challenges presented by the lack of face-to-face contact and the intrusion into "personal time." Participants will consider the effectiveness of several intervention strategies for addressing the immediate emergency and keeping the client safe.
Course Content
A. Being Prepared
1. Technology
2. Knowing resources
B. Establishing a Telephonic Relationship
1. The importance of listening
2. Being a “real” chameleon
C. Suicide and Homicide Risk Assessment
1. Normalizing the process
2. Graduated questions
3. Differentiating between death and suicide ideation
4. Differentiating between ideation and intent
D. Assessing for Psychosis
1. Role of speech and thought
2. Hallucinations
3. Delusions
E. Assessing for Withdrawal
1. Determining frequency, quantity, duration
2. Assessing active withdrawal symptoms
F. Interventions
1. Instilling hope
2. Cognitive-behavioral strategies
3. Sensory stimulation
4. Exercise
G. Safety Planning
1. Coordinating resources
2. Supervision
3. Coping skills
4. Maintaining CALM: Controlling Access to Lethal Means
Credits
Handouts
| File type | File name | Number of pages | |
|---|---|---|---|
| Presentation (644.2 KB) | Available after Purchase |
Faculty
Tim Webb, MAEd, LPC, Related seminars and products
TIM WEBB, MAEd, LPC, is the founder and CEO of The FOCUS Group, PLLC, a training and consultation agency located in Clemmons, North Carolina. He has over 27 years of experience providing emergency assessment and intervention services in emergency rooms, psychiatric hospitals, mental health centers, jails, detention centers, outpatient settings, and clients' homes. Both as the author of FOCUS on Safety and as the former Intake Director for an inpatient psychiatric treatment facility, Mr. Webb developed state–of–the–art assessment tools, interventions, and safety plans for working with suicidal, violent, and psychotic patients.
Mr. Webb has taught classes on emergency mental health, completing the Mental Status Exam, managing aggression in clinical settings, and assessing and intervening with suicidal patients. A martial arts instructor, he developed the Stay Safe system of protection for human services professionals. Mr. Webb has been a featured speaker for the National Adolescent Perpetrators Network (NAPN, 2014), North Carolina LPC Conference, and has served on the North Carolina Department of Health and Human Services Task Force on Reducing Behavioral Health ED Wait Times. Formerly the Vice-Chairman of the North Carolina Association for the Management and Treatment of Sex Offenders, he served on the North Carolina Governor's Task Force on Juvenile Sex Offenders. Mr. Webb earned his Bachelor of Arts degree from the University of North Carolina and his Master of Education (Counseling) degree from Wake Forest University. He receives enthusiastic reviews from seminar participants for his practical, interactive presentation style. To order FOCUS on Safety or other educational offerings by Mr. Webb, visit www.CrossCountryEducation.com
Disclosure:
Financial-Receives a speaking honorarium from Vyne, LLC.
Nonfinancial-No relevant nonfinancial relationships exist.
Additional Info
Program Information
Access for Self-Study (Non-Interactive) Access never expires for this product.Target Audience
Psychologists, Social Workers, Counselors, Educators, Alcoholism and Drug Abuse Counselors, sychiatric Nurse Practitioners, Marriage and Family Therapists
Reviews
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Overall: 4.5
Total Reviews: 31
Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.
ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.
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