Behavioral Health
HealthCare
Rehab
Kids
Toggle navigation
Live Seminars
One-Day Seminars
Multi-Day Seminars
Cruise, Tours & Retreats
Leading Experts
In-House Training
Discounts
Online Learning
Live Video Webcasts
Online Courses
Digital Seminars
Free Online CE Seminars
Educational Products
Search
Audio CDs
Books
DVD Videos
Product Bundles
Tools/Toy/Games
Clearance
Account Support: (800) 397-0180
Technical Support: (877) 602-9877
Account Support:
customerservice@vyne.com
Technical Support:
support@vyne.com
Create a Support Request
Get the CE21 Mobile
TM
App!
Get the CE21 Mobile
TM
App!
Solutions and FAQ
General Questions
How do I contact Vyne Education?
What is the Federal I.D. number for Vyne Education?
Where can I get a W-9 for Vyne Education?
Is Vyne Education a part of PESI, Inc.?
Do you have a satisfaction guarantee?
What is your professional conduct/non-discrimination policy?
Attention: New Hampshire Participants
My Vyne Education Account
I know I have an account, but the website is not allowing me to log in. What does this mean?
The “Forgot Password” email that I was sent says that the system doesn’t recognize my email. What does this mean?
How do I update my email address on my account?
I purchased an online program, but the website is not allowing me to log in. How do I access the program that I’ve purchased?
How do I get access to the materials for a webcast or digital seminar?
Payment and Payment Options
Which forms of payment are accepted?
Does Vyne Education accept purchase orders?
My company is tax exempt. How can I get sales tax waived?
How do I redeem a Vyne Education gift certificate?
Does Vyne Education have discounts or scholarships?
Can I use a Cross Country Education Free Pass to register for a Vyne Education seminar or webcast?
Can I use a PESI gift certificate to register for a Vyne Education seminar or digital program?
Live Webcasts
Is there a registration deadline for live webcasts?
How will you notify me if a live webcast is cancelled?
What is your registration cancellation policy for live webcasts?
Who should I notify if I need physical assistance to watch a digital seminar, online course, or live webcast?
How do I find out what continuing education credits are available for one of your programs? How do I get the credit?
How do I obtain credit after attending a live webcast?
What are the differences between live webcasts and digital seminars?
Can I share the program I purchased with my colleague?
How do I access the live webcasts, digital seminars, or online courses that I’ve already purchased?
How do I get access to the materials for a webcast, digital seminar, or online course?
How do I ask the speaker questions during the live webcast?
Why can’t I see the screen the instructor is referring to?
What do I do if I can’t see the slides for a digital seminar or live webcast?
What do I do if the slides aren’t moving when I stream a digital seminar or live webcast?
How do I access the online test for my live webcast or digital seminar?
How long will I have access to a webcast?
How do I interact with the instructor?
Ordering and Returns
Which forms of payment are accepted?
Does Vyne Education accept purchase orders?
Why am I being charged sales tax on online products?
My company is tax exempt. How can I get sales tax waived?
Do you have student discounts?
Is there a registration deadline for live webcasts?
I’m trying to purchase a program for someone else, but I accidentally registered myself. How do I fix the order?
Does Vyne Education allow for transferring programs to others?
Can I share the program I purchased with my colleague?
How will you notify me if a live webcast is cancelled?
What is your registration cancellation policy for live webcasts?
When can I expect my order?
What is your return policy with regard to online purchases?
Who should I notify if I need physical assistance to watch a digital seminar, online course, or live webcast?
How do I find out which types of continuing education credits are available for one of your programs? How do I get the credit?
How do I obtain credit after attending a live webcast?
How can I get in touch with one of your speakers?
Are CE credits available for your products?
Do CE credits expire on digital seminars and online courses?
How do I complete the post-test for a product?
Product Access
What are the differences between live webcasts and digital seminars?
What is an online course?
What is the difference between digital seminars and online courses?
Can I share the program I purchased with my colleague?
How do I access the live webcasts, digital seminars, or online courses that I’ve already purchased?
How do I access the online test for my live webcast or digital seminar?
How do I get access to the materials for a webcast, digital seminar or online course?
How long will I have access to a webcast?
How do I access the online courses that I’ve purchased?
Why can’t I see the screen the instructor is referring to?
What do I do if I can’t see the slides for a digital seminar or live webcast?
What do I do if the slides aren’t moving when I stream a digital seminar or live webcast?
How do I get my CE certificate? Is there an additional fee?
Do CE credits expire on home study products?
Can I share the program I purchased with my colleague?
Continuing Education
Are CE credits available for your products?
How do I complete the post-test for a product?
Do CE credits expire on home study products?
Technical Issues
Do I need special equipment to view a live webcast?
What do I do if my video is stuttering, buffering, or not loading?
What do I do if I can’t hear the audio?
What do I do if I can’t see the slides for a digital seminar or live webcast?
What do I do when the slides aren’t moving when I stream a digital seminar or live webcast?
Who do I contact for additional technical support?
Email Preferences
How do I get added to your email list?
How do I unsubscribe from your email list?
How do I make sure email from Vyne Education is not delivered to my Spam or Junk folder?
Will my information be sold?
Please wait ...
Back to Top
