How do I contact Vyne Education?For login, continuing education, and account support:
Email: customerservice@vyne.com
Online Form: Click here to fill out a contact form.
Phone: (800) 397-0180, 7:00 a.m. - 6:00 p.m. Central Time, M-F.
Fax: (800)-675-5026
Mail:
Vyne Education, LLC
PO Box 900
Eau Claire, WI 54702-0900
For technical support:
Email: support@vyne.com
Online form: https://catalog.vyne.com/Support (Click the link then select “Create a Support Request”)
Phone: (877) 602-9877, 7:00 a.m.-6:00 p.m. Central Time, M-F
Is Vyne Education a part of PESI, Inc.?Vyne Education joined the PESI family as Cross Country Education in September of 2015, but PESI, Inc. and Vyne Education still operate independently.
What is your professional conduct/non-discrimination policy?It is the policy of Vyne Education to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. Vyne Education does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
Attention: New Hampshire ParticipantsNew Hampshire Participant Disclosures
- Previous education and credits cannot be applied to classes at Vyne Education, LLC.
- Students who cancel before the seminar date may exchange their tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund less a $30 cancellation fee. Students who withdraw after the seminar begins should contact our customer service department immediately for acceptable options, which may, for instance, include a seminar recording or a gift certificate. All refunds are handled on a case-by-case basis.
- Students who file an official written grievance with Vyne Eduation, LLC. can contact the New Hampshire Department of Education at the address below if they feel unsatisfied with the outcome of said grievance at Vyne Education, LLC. Students who withdraw from the class must do so in writing.
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
My Vyne Education Account
I know I have an account, but the website is not allowing me to log in. What does this mean?Vyne Education offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. Most likely, your login information is correct, but you are trying to log in at the incorrect location for the services that you are trying to access.
Registration Account: The registration account is for completing live-seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. You may log into your registration account when prompted to do so by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.
Bookstore Account: Your bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.vyne.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, Rockblades, etc.
Distance Learning Account: Live webcasts, digital seminars, and online courses are accessed through your distance-learning account. You can access your distance learning account by going to catalog.vyne.com and clicking “Sign In.” Alternatively, you can go to www.vyne.com, click “Login” and select “Live Webcasts and Digital Seminars” from the drop-down list.
The “Forgot Password” email that I was sent says that the system doesn’t recognize my email. What does this mean?Vyne Education offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. You are likely attempting to log into the incorrect account type.
Registration Account: The registration account is for completing live seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Log into your registration account when prompted to do so by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.
Bookstore Account: Your bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.vyne.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, RockBlades, etc.
Distance Learning Account: Live webcasts, digital seminars, and online courses are accessed through your distance-learning account. You can access your distance-learning account by going to catalog.vyne.com and clicking “Sign In.” Alternatively, you can go to www.vyne.com, click “Login” and select “Live Webcasts and Digital Seminars” from the drop-down list.
How do I update my email address on my account?Registration Account: To update your email address on a registration account, type in your new email address on the “Registrant Account Information” page while completing a seminar registration.
Bookstore Account: To update your email address on your bookstore account, please call or email customer service.
Distance Learning Account: To update your email address on catalog.vyne.com, please log into your account and select “Change Email or Password” below your profile photo.
How do I get access to the materials for a webcast or digital seminar?To access the course materials, go to catalog.vyne.com and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webcasts, the handouts and materials are usually not available until 1-2 days before the webcast date.
Payment and Payment Options
Which forms of payment are accepted?You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form for each webcast registrant, a digital seminar or webcast order form for live webcasts and digital seminars, or an online course order form for online courses.
Does Vyne Education accept purchase orders?Yes; purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed brochure or printable registration form for each registrant. Each registrant must have their own registration form. If you are ordering products, please send the signed purchase order with a product order form, a digital seminar or webcast order form for live webcasts and digital seminars, or an online course order form for online courses.
My company is tax exempt. How can I get sales tax waived?We must have a copy of your company's tax-exemption certificate on file in order to waive sales tax. Enclose it with your registration, product order, or invoice payment. Valid only on registrations/orders where a company is named as the bill-to.
How do I redeem a Vyne Education gift certificate?Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.
Does Vyne Education have discounts or scholarships?We do not have scholarships. The only discounts we have are for students or seminar coordinators. These discounts apply to live webcasts and live, in-person seminars only. To register with one of these available discounts, please contact customer service.
How do I find out what continuing education credits are available for one of your programs? How do I get the credit?The continuing education credits for most programs can be found on the program’s webpage under the “CE Credits” tab. For online courses, please click the link “Click here for Credit Information” on the program’s webpage.
If your profession is not listed on the webpage, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our programs based on other board approvals shown in the credit information. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures.
How do I obtain credit after attending a live webcast?After the webcast has concluded, please log back into your account on catalog.vyne.com and click the orange “CE Certificate” button under the webcast’s title. Complete the evaluation and post-test as prompted. Upon successful completion of the post-test, you will be able to download your CE certificate, email it to yourself, or both.
What are the differences between live webcasts and digital seminars?For live webcasts and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.
Live Webcasts: The video webcast is a seminar with audio and video live-streamed directly to your computer. Since this is a broadcast, you attend on a specific date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webcast format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/office rather than travel. The live webcast format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webcasts, the post-test must be completed within one week of viewing the program.
Digital Seminars: Digital seminars allow you to either stream the content across the internet or download directly to your computer or other digital device to watch at your convenience. You may stop, start, and rewind the program as needed. Whether you stream or download the seminar, the content will be available to you for as long as you like. Digital Seminars offer Self-Study Credits (Home-Study/ Independent).
Can I share the program I purchased with my colleague? Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE.
If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
The post-test for a webcast can only be completed after the webcast has concluded on the webcast date, but you can purchase Additional Participant CE before the webcast date. When you complete the post-test, you will need to provide the name of the person who purchased the original course.
How do I access the live webcasts, digital seminars, or online courses that I’ve already purchased?Please log into your distance-learning account on catalog.vyne.com. Your purchases will be accessible from your “My Account” page.
For webcasts and digital seminars, you may click the green “Launch Viewer” button to view the program. For most digital seminars, you also have the option to download the program if you choose. For online courses, you may click the green “Launch Online Course” button to open the course.
How do I get access to the materials for a webcast, digital seminar, or online course?To access the course materials, go to catalog.vyne.com and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webcasts, the handouts and materials are usually not available until 1-2 days before the webcast date.
How do I ask the speaker questions during the live webcast? To ask questions during the webcast, click the “Questions for Speaker” button at the top of the screen in the seminar viewer. Type your question, and make sure that “Send to Speaker” is showing in the drop-down field. You will receive a confirmation that your question was submitted. Your question will be answered by the speaker via email within 24 hours.
Why can’t I see the screen the instructor is referring to?Due to copyright restrictions, we are not allowed to film the screen that the instructor is referring to (we do not own that material). In most cases, we are allowed to provide you with the PowerPoints used by the speaker as well as stream the audio for video clips that are used.
What do I do if I can’t see the slides for a digital seminar or live webcast?The slides will not display in the seminar viewer if the video showing the speaker is in full-screen mode. To exit full-screen mode, you can press the “Esc” key. At the bottom of the seminar viewer (near the left side), there are four buttons that correspond to four different ways to arrange the video and the slides in the seminar viewer. Try clicking the different buttons until you find your preferred arrangement.
What do I do if the slides aren’t moving when I stream a digital seminar or live webcast?For webcasts and digital seminars, the slides in the viewer should automatically change as the speaker changes slides during the presentation. If they are not, please make sure the box next to “Sync Slides” is checked. The checkbox for “Sync Slides” is on the bottom toolbar of the seminar viewer.
How do I access the online test for my live webcast or digital seminar?You can access a post-test by logging into your distance-learning account on catalog.vyne.com. On your “My Account” page, click the “Certificate” button under the test that you wish to complete.
How long will I have access to a webcast? A live webcast must be watched on the day that it is originally aired. Within two weeks of the webcast date, the recorded webcast will be added back to your account. You will receive a notification email when this happens. You may rewatch the program through 90 days from the webcast date. You must complete the post-test and evaluation within one week of the webcast date in order to receive a CE certificate.
How do I interact with the instructor?You can interact with a webcast instructor by clicking on the "Ask the Speaker(s)" tab in the top right corner of the webcast viewer. A text field will appear where you can type your question or comment and submit it to the instructor. Additional participants who are not able to use the text field may email their questions to webcast@pesi.com (please include webcast title in email). Instructors will address questions at the end of the webcast or during designated times. Much like an in-person class experience, the instructor will answer as many questions as possible as time allows.
Ordering and Returns
Which forms of payment are accepted?You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form, webcast and digital seminar order form, or online course order form with your payment method.
Does Vyne Education accept purchase orders?Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed brochure registration form, webcast and digital seminar order form, or online course order form.
Why am I being charged sales tax on online products?Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax-exemption certificate to Vyne Education. If you have already finalized the order online, please reference your order number when you send the certificate.
My company is tax exempt. How can I get sales tax waived?We must have a copy of your company's tax-exemption certificate on file in order to waive sales tax. Enclose it with your registration, product order, or invoice payment. Valid only on registrations/orders where a company is named as the bill-to.
Do you have student discounts?The student discount is usually 50% off the live seminar or webcast’s standard rate. To register as a student, please send in a completed printable registration form (found on the seminar's webpage) or the brochure's registration form, a copy of your current student schedule, and payment all together. Please send via fax or mail. We cannot accept payment information via email.
Alternatively, you may call customer service to register as a student over the phone, and then email your student schedule to students@vyne.com.
For national conferences, please refer to the conference brochure. There are no discounts other than those mentioned in brochure.
Does Vyne Education allow for transferring programs to others?Yes; we allow substitutions for programs at any time, as long as the program’s post-test has not yet been completed. Please provide the substitute's name, profession, email address, contact phone number, and address.
Can I share the program I purchased with my colleague? Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE.
If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
The post-test for a webcast can only be completed after the webcast has concluded on the webcast date, but you can purchase Additional Participant before the webcast date. When you complete the post-test, you will need to provide the name of the person who purchased the original course.
When can I expect my order? Online courses and digital seminars are accessible immediately after purchase. Live webcasts are not viewable until the webcast date, but the webcast handouts are made available for download 1-2 days before the date of the webcast.
How do I find out which types of continuing education credits are available for one of your programs? How do I get the credit?The continuing education credits for most programs can be found on the program’s webpage under the “CE Credits” tab. For online courses, please click the link “Click here for Credit Information” on the program’s webpage.
If your profession is not listed on the webpage, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our programs based on other board approvals shown in the credit information. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures.
How do I obtain credit after attending a live webcast?After the webcast has concluded, please log back into your account on catalog.vyne.com and click the orange “CE Certificate” button under the webcast’s title. Complete the evaluation and post-test as prompted. Upon successful completion of the post-test, you will be able to download your CE certificate, email it to yourself, or both
Are CE credits available for your products?Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. For online courses, please click the link “Click here for Credit Information” on the program’s webpage to view credit information.
If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
Do CE credits expire on digital seminars and online courses?For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
How do I complete the post-test for a product?Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
Live Webcasts and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.vyne.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on catalog.vyne.com and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Product Access
What are the differences between live webcasts and digital seminars?For live webcasts and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.
Live Webcasts: The video webcast is a seminar with audio and video live-streamed directly to your computer. Since this is a broadcast, you attend on a specific date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webcast format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/office rather than travel. The live webcast format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webcasts, the post-test must be completed within one week of viewing the programs.
Digital Seminars: Digital seminars allow you to either stream the content across the internet or download directly to your computer or other digital device to watch at your convenience. You may stop, start, and rewind the program as needed. Whether you stream or download the seminar, the content will be available to you for as long as you like. Digital Seminars offer Self-Study Credits (Home-Study/ Independent).
What is an online course?Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course. You will have access to the course for one year from your purchase date, and you can complete the course on your own schedule within that time frame. Your payment for the online course includes the post-test(s) for the program. The course and post-test(s) may be accessed by signing into your distance-learning account on catalog.vyne.com, and all tests must be completed within one year of your purchase date. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
What is the difference between digital seminars and online courses?Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format.
Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
Can I share the program I purchased with my colleague? Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE.
If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
The post-test for a webcast can only be completed after the webcast has concluded on the webcast date, but you can purchase Additional Participant before the webcast date. When you complete the post-test, you will need to provide the name of the person who purchased the original course.
How do I access the live webcasts, digital seminars, or online courses that I’ve already purchased?Please log into your distance-learning account on catalog.vyne.com. Your purchases will be accessible from your “My Account” page.
For webcasts and digital seminars, you may click the green “Launch Viewer” button to view the program. For most digital seminars, you also have the option to download the program if you choose. For online courses, you may click the green “Launch Online Course” button to open the course.
How do I access the online test for my live webcast or digital seminar?You can access a post-test by logging into your distance-learning account on catalog.vyne.com. On your “My Account” page, click the “Certificate” button under the test that you wish to complete.
How do I get access to the materials for a webcast, digital seminar or online course?To access the course materials, go to catalog.vyne.com and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webcasts, the handouts and materials are usually not available until 1-2 days before the webcast date.
How long will I have access to a webcast? A live webcast must be watched on the day that it is originally aired. Within two weeks of the webcast date, the recorded webcast will be added back to your account. You will receive a notification email when this happens. You may rewatch the program through 90 days from the webcast date. You must complete the post-test and evaluation within one week of the webcast date in order to receive a CE certificate.
Why can’t I see the screen the instructor is referring to?Due to copyright restrictions, we are not allowed to film the screen that the instructor is referring to (we do not own that material). In most cases, we are allowed to provide you with the PowerPoints used by the speaker as well as stream the audio for video clips that are used.
What do I do if I can’t see the slides for a digital seminar or live webcast?The slides will not display in the seminar viewer if the video showing the speaker is in full-screen mode. To exit full-screen mode, you can press the “Esc” key. At the bottom of the seminar viewer (near the left side), there are four buttons that correspond to four different ways to arrange the video and the slides in the seminar viewer. Try clicking the different buttons until you find your preferred arrangement.
What do I do if the slides aren’t moving when I stream a digital seminar or live webcast?For webcasts and digital seminars, the slides in the viewer should automatically change as the speaker changes slides during the presentation. If they are not, please make sure the box next to “Sync Slides” is checked. The checkbox for “Sync Slides” is on the bottom toolbar of the seminar viewer.
How do I get my CE certificate? Is there an additional fee?For live webcasts and digital seminars, your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.vyne.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee, and this fee varies by program. For live webcasts, the post-test must be completed within one week of viewing the program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
For online courses, your payment for the online course includes the post-test(s) for the program. The course and post-test(s) may be accessed by signing into your distance-learning account on catalog.vyne.com, and all tests must be completed within one year of your purchase date. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
Do CE credits expire on home study products?For some professions, yes. CE expiration dates vary by licensing board. Please check the CE credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.
Are CE credits available for your products?Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
How do I complete the post-test for a product?Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
Live Webcasts and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.vyne.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee. For live webcasts, the post-test must be completed within one week of viewing the program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by logging into your account on catalog.vyne.com and launching the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Do CE credits expire on home study products?For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.
Technical Issues
Do I need special equipment to view a live webcast?No; to view a webcast, you only need a computer or a mobile device with a strong internet connection. You can test your internet connection by clicking this link. You should see a video and a test PowerPoint slide. If you are having trouble with the test video buffering or not playing, please work with the administrator of your network for additional help.
What do I do if my video is stuttering, buffering, or not loading?Please try refreshing your viewer by clicking on the "Reload Video" button located at the bottom of your video viewer page. You could also try closing the viewer window and re-launch the viewer from your "My Account" page.
The cache on your browser may need to be cleared, if you are unsure of how to clear your browser cache, an alternate and quicker option is switch to a different browser to continue viewing the program. In you're using Internet Explorer, try switching to Google Chrome. Other popular browsers such as Safari and Firefox are compliant with playback. Switching browsers to Google Chrome, Safari, or Firefox resolves the majority of playback issues.
If you are still having problems with your video, please contact us at support@vyne.com or (877) 602-9877.
What do I do if I can’t hear the audio?Please try work through the following steps to troubleshoot audio problems:
1. Click the "Reload Video" button located at the bottom of the video viewer page.
2. Open a new tab (CTRL + T in most browsers), go to youtube.com in the new tab, and play any video. If you are unable to hear the audio of the YouTube video, the issue is with the audio settings on your device.
3. Try closing the viewer tab, returning to your online account, and launching the viewer again by clicking the green "Launch Viewer" button under the title of the course.
4. Check your speakers:
a. External speakers:
Confirm speakers are plugged in and powered on.
Confirm the volume button is turned up on the speakers.
Confirm that the speakers are plugged into the correct port on the back of the computer.
b. Internal speakers: There is often a "mute" key on the keyboard for muting audio on laptops. Try clicking the mute key and/or the volume UP key.
5. Check system volume: There is a speaker icon next to the clock in the lower, right corner of the screen on Windows computers. Please click the icon, and try to increase the volume level on your computer.
If none of these solutions work, please contact us at support@vyne.com or (877) 602-9877 for technical assistance.
What do I do if I can’t see the slides for a digital seminar or live webcast?The slides will not display in the seminar viewer if the video showing the speaker is in full-screen mode. To exit full-screen mode, you can press the “Esc” key. At the bottom of the seminar viewer (near the left side), there are four buttons that correspond to four different ways to arrange the video and the slides in the seminar viewer. Try clicking the different buttons until you find your preferred arrangement.
What do I do when the slides aren’t moving when I stream a digital seminar or live webcast?For webcasts and digital seminars, the slides in the viewer should automatically change as the speaker changes slides during the presentation. If they are not, please make sure the box next to “Sync Slides” is checked. The checkbox for “Sync Slides” is on the bottom toolbar of the seminar viewer.
How do I make sure email from Vyne Education is not delivered to my Spam or Junk folder?You can proactively make Vyne Education a "Trusted Source" by adding our "From Address" (customerservice@vyne.com and support@vyne.com) to your address book, contact list, or safe sender list.
If you find a Vyne Education email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List" which will allow future Vyne Education emails to be delivered directly to your Inbox.
Will my information be sold?No; Vyne Education will not sell your information. We do occasionally allow other companies to send you information on programs and products that are similar to ours. We always review and pre-approve the programs and products before we allow other companies to send you this information.
